Information on your visit with us
New Patient Paperwork
What to Expect On Your Visit:
- A new patient appointment can last over 1 hour.
- Your vision will be checked, and a refraction will be performed, if necessary, to determine the best glasses prescription for your eyes.
- An ocular health assessment will be performed, including pupil dilation.
- After a dilated eye exam, your vision will be blurry and light sensitive. Some patients may have difficulty driving.
- Be prepared to have all the necessary co-pays, co-insurances, & other payments collected before you leave the office.
Please Bring the Following Items With You to Your Appointment:
- Driver’s License or Photo Identification
- New Patient Paperwork (if completed)
- Insurance ID Cards & Information
- A list of all medications currently being taken (or bring these medications with you)
- Current glasses or contact lens information
Vision vs. Medical Insurance
It is very important to understand the difference between vision insurance and medical insurance for both the patient and the practice. Vision insurance is designed to cover a basic exam to determine a glasses prescription or to screen for ocular disease or other conditions, as well as provide coverage for the purchase of glasses and/or contact lenses. Vision insurance is not designed to deal with the treatment and monitoring of complex medical eye problems. When a medical eye problem or condition is present – such as glaucoma, diabetes, cataracts, infections, etc. – it is necessary to file these visits to major medical insurance plans, not vision insurance plans.
Our office will work with you to understand and explain these differences.
Unfortunately, in some cases, there will be no way to determine prior to the examination/office visit which type of insurance should or will be filed for you.
Frequently Asked Questions
Are you accepting new patients?
Can I schedule an appointment online?
Do you take ‘X’ insurance?
We accept a wide variety of insurances at our office – But we unfortunately cannot file with every possible insurance plan patients may have. If you have questions regarding your coverage, our scheduling and insurance coordinators will do their best to verify insurance coverage for you while scheduling your appointment.
Do you perform cataract or LASIK surgery at your office?
What do I do if I have an emergency after hours or on the weekend?
If you are having an emergency with your eyes after hours, please use the regular office phone number, 864-638-9505, Extension #8. One of our on call doctors will get back to you as soon as possible. If you are having a medical emergency, please call 911.