Patient Resources

Information on your visit with us

New Patient Paperwork

All new patients, or those that have not had exam at our office in several years, will be required to provide us with a thorough history. Here you will find all the forms that will need to be completed before your exam at our office. If you have any questions, please contact the office.
New Patient History
Retinal / Corneal Screening
Insurance Policy

What to Expect On Your Visit:

  • A new patient appointment can last over 1 hour. 
  • Your vision will be checked, and a refraction will be performed, if necessary, to determine the best glasses prescription for your eyes. 
  • An ocular health assessment will be performed, including pupil dilation. 
  • After a dilated eye exam, your vision will be blurry and light sensitive. Some patients may have difficulty driving. 
  • Be prepared to have all the necessary co-pays, co-insurances, & other payments collected before you leave the office.

Please Bring the Following Items With You to Your Appointment:

  • Driver’s License or Photo Identification
  • New Patient Paperwork (if completed)
  • Insurance ID Cards & Information
  • A list of all medications currently being taken (or bring these medications with you)
  • Current glasses or contact lens information

Vision vs. Medical Insurance

It is very important to understand the difference between vision insurance and medical insurance for both the patient and the practice. Vision insurance is designed to cover a basic exam to determine a glasses prescription or to screen for ocular disease or other conditions, as well as provide coverage for the purchase of glasses and/or contact lenses. Vision insurance is not designed to deal with the treatment and monitoring of complex medical eye problems. When a medical eye problem or condition is present – such as glaucoma, diabetes, cataracts, infections, etc. – it is necessary to file these visits to major medical insurance plans, not vision insurance plans.

Our office will work with you to understand and explain these differences.

Unfortunately, in some cases, there will be no way to determine prior to the examination/office visit which type of insurance should or will be filed for you.

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Frequently Asked Questions

Are you accepting new patients?
We are gladly accepting new patients! Please contact the office at 864-638-9505, Extension #1, to schedule an appointment!
Can I schedule an appointment online?
Unfortunately we are not offering online appointment booking at this time. One of the most important parts of the scheduling process is collecting all the correct patient demographics and insurance information so we can properly and correctly verify coverage and file insurance claims. Due to the amount of information, this is best handled over the phone.
Do you take ‘X’ insurance?

We accept a wide variety of insurances at our office – But we unfortunately cannot file with every possible insurance plan patients may have. If you have questions regarding your coverage, our scheduling and insurance coordinators will do their best to verify insurance coverage for you while scheduling your appointment.

Do you perform cataract or LASIK surgery at your office?
While do we provide surgery consultations and co-management, surgery is not performed at our Walhalla office. Most of the surgeons we work in tandem with perform surgeries in Greenville, SC.
What do I do if I have an emergency after hours or on the weekend?

If you are having an emergency with your eyes after hours, please use the regular office phone number, 864-638-9505, Extension #8. One of our on call doctors will get back to you as soon as possible. If you are having a medical emergency, please call 911.